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Booking volume varies and depends on several factors, including your location, availability, vehicle type, seasonality, and client ratings. Bookinglane does not guarantee a specific number of jobs or monthly minimums.

Bookinglane offers 60 minutes of free waiting time for airport pickups (based on landing time) and 15 minutes for all other rides. If waiting time goes beyond that: • Get the client's verbal or written approval • Document the delay • Enter the charge in the Manager app and email support@bookinglane.com within 48 hours Unapproved or undocumented charges may not be accepted.

Hourly rates vary based on vehicle type, location (country, state, city), market conditions, demand and supply, and local events. To view accurate pricing, please check your Bookinglane Manager app.

You must contact us right away at support@bookinglane.com to confirm the extension before continuing service. Do not assume the extension is approved, even with the client's request. Once you get the confirmation, continue the trip and we'll update the reservation and process any additional payment. Unapproved extensions may result in non-payment for the extra time.

Yes. Gratuity, taxes, and tolls are already included in the total price shown to the client. You should not request or expect additional tips. Any extra gratuity is entirely at the client's discretion. Requesting additional payment is a violation of Bookinglane's policy and may lead to removal from the platform.

No. If Meet & Greet service is included in the reservation, the parking fee is already built into the client's rate. You will not be reimbursed separately. Do not submit the parking fee for reimbursement.

No. All bookings must be assigned only to verified drivers registered on the Bookinglane platform. Sharing, forwarding, or reposting reservations to drivers outside the system — including via group chats or social media — is strictly prohibited and considered a serious violation. Doing so may result in removal from the platform, cancellation of future bookings, and loss of all payouts.

No, we do not charge extra for pets, and you may never charge for ADA-recognized service animals under any circumstances. Under federal law, service animals must be allowed to accompany passengers without restriction, additional fees, or documentation requirements. Denying or charging for a service animal is a violation of Bookinglane policy and federal law, and may result in removal from the platform. If a non-service pet causes damage or requires extra cleaning, report it to support@bookinglane.com within 48 hours with photos and ride details. We'll review and determine if a cleaning fee applies.

If you cancel a booking, the full reservation cost may be deducted from your payout, with additional penalties for last-minute cancellations. Repeated cancellations can lead to temporary booking blocks or permanent removal from the platform. Cancellations are only allowed without penalty if the client changes the pickup time, date, or vehicle and you can no longer accommodate the ride.

You'll be paid during the week after you successfully complete a ride and mark it as "Complete" in the Bookinglane Manager app. Please make sure all ride statuses are updated correctly — missing or incomplete updates may delay payment. Depending on your bank, it may take up to 14 business days for the funds to appear in your account.

You may not charge or negotiate directly with Bookinglane clients. To request billing for extra stops: • Get verbal or written approval from the client during the ride • After drop-off, enter the extra charges in the Bookinglane Manager app • Upload any supporting evidence (photos, timestamps, messages) • If needed, email support@bookinglane.com within 48 hours with the reservation number Hourly bookings already include stops and wait time within the booked duration and mileage. Unsupported charges may be declined.

No. You may not request or accept cash or use your own device to collect payment. All gratuity must be processed through Bookinglane. If a client expresses interest in tipping, please email us at support@bookinglane.com with the reservation number and a note about the client's request. Once we confirm with the client, we'll securely process the additional gratuity and deposit it to your bank account.

All vehicles must meet Bookinglane's premium standards. Mid-size SUVs are classified as sedans on our platform: • Black exterior with leather seating and a luxury or premium interior • Model year 2020 or newer • Registered, well-maintained, and in excellent condition • Proper permits and decals (e.g., TLC, TCP, DFHV, local/state) • Clean, professional appearance inside and out • Must pass safety checks and comply with local regulations Accepted vehicle types: • Premium Sedans (e.g., BMW 5 Series, Mercedes E-Class) • First-Class (e.g., Mercedes S-Class, Cadillac Escalade) • Full-Size SUVs only (e.g., Chevy Suburban, Lincoln Navigator) • Luxury Sprinter Vans (e.g., Mercedes-Benz Sprinter, Ford Transit) • Charter Buses (for 13–56 passengers, with commercial approval)

Add the vehicle through the Bookinglane Manager app and upload all required documents, including the registration, rental agreement (if applicable), photos, and an updated Certificate of Insurance (COI) listing the vehicle. The vehicle must be approved before it can be used for any reservations. Unlisted or uninsured vehicles are not allowed on the platform.